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	<title>To Market Blog &#187; small business marketing</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Keep in touch with all your old customers</title>
		<link>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 10:27:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer management]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[selling to lapsed customers]]></category>
		<category><![CDATA[targeting lapsed customers]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=1011</guid>
		<description><![CDATA[Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you stay in touch, you will often find your loyalty and commitment is rewarded. And it's a simple strategy.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get all your sales quotes out within 48 hours</title>
		<link>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 11:02:21 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales proposals]]></category>
		<category><![CDATA[winning orders]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=959</guid>
		<description><![CDATA[Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you're the manager. What's the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The soft underbelly of your customer base</title>
		<link>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/</link>
		<comments>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 17:18:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Customer acquisition]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer database]]></category>
		<category><![CDATA[growing customers]]></category>
		<category><![CDATA[marketing ideas]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[marketing top tips]]></category>
		<category><![CDATA[new customer acquisition]]></category>
		<category><![CDATA[SME marketing ideas]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=791</guid>
		<description><![CDATA[The soft underbelly of your customer base. This is what you want to go for in 2012, right? Many companies appreciate that finding additional business at the moment is a test of your sales and marketing skills. Broadly speaking your customer database can be divided into 3 hopefully ; Existing trading customers Lapsed customers Prospects (those [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Now is the time for small business to do your own telemarketing calls</title>
		<link>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/#comments</comments>
		<pubDate>Sun, 23 Oct 2011 08:50:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[marketing for small business]]></category>
		<category><![CDATA[marketing seminars]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[owner manager development]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=105</guid>
		<description><![CDATA[Top tips for small business to do your own business development calls. OK, so the business environment is challenging. You can sit and wonder what to do to stimulate customers to come to you. Trouble is most of this costs : advertising, PR etc. A more cost effective way of doing it is to make [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 tips on how to make cold calls</title>
		<link>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 08:58:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business growth]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[cold calling techniques]]></category>
		<category><![CDATA[cold calling tips]]></category>
		<category><![CDATA[how to be good at telemarketing]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[Telesales tips]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=485</guid>
		<description><![CDATA[7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most feared, but only because they're generally carried out badly !Here are 7 tips to set you on your way. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Buy some huge experience with a short term telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 14:10:58 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[interim telemarketing manager]]></category>
		<category><![CDATA[short term contract telesales manager]]></category>
		<category><![CDATA[short term telesales manager]]></category>
		<category><![CDATA[telemarketing interim manager]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=323</guid>
		<description><![CDATA[Buy some huge and wide ranging experience with a short-term telesales or telemarketing manager. You don't have to commit large sums to someone to head your team - certainly not at the moment. Find out more here.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Unsolicited telephone sales calls can be illegal</title>
		<link>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 12:02:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telephone preference service]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[CTPS]]></category>
		<category><![CDATA[marketing legal practices]]></category>
		<category><![CDATA[telemarketing law]]></category>
		<category><![CDATA[telesales and the law]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=410</guid>
		<description><![CDATA[Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales calls are legal by getting your list checked against the Corporate telephone preference service register. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get flexibility with a short term telesales manager for your team</title>
		<link>http://www.tomarket.co.uk/blog/telesales/get-flexibility-with-a-short-term-telesales-manager-for-your-team/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/get-flexibility-with-a-short-term-telesales-manager-for-your-team/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 14:02:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim telemarketing manager]]></category>
		<category><![CDATA[short term contract telesales manager]]></category>
		<category><![CDATA[short term telesales manager]]></category>
		<category><![CDATA[telemarketing interim manager]]></category>
		<category><![CDATA[telemarketing manager]]></category>
		<category><![CDATA[temporary telesales manager]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=315</guid>
		<description><![CDATA[Get more flexibility with a short term telesales manager for your team. You may be appoint a manager from within the team. Maybe they lack some of the experience in the short -term. Alternatively you could look to hire someone who is the finished article - but naturally they cost more. You do have a third option. You could hire in an outside manager for a short period of time. That way you get the experience and expertise without the ongoing commitment.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/get-flexibility-with-a-short-term-telesales-manager-for-your-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get advice on why not to hire a new telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:42:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[part time telesales management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=317</guid>
		<description><![CDATA[Advice on why not to hire a new telesales manager. If you're currently looking to build up the telesales or telemarketing function in your company, you may be looking at recruiting a new telesales manager. Alternatively you may be looking to recruit one who has left. However there is a flexible alternative.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t apologise for your sales call</title>
		<link>http://www.tomarket.co.uk/blog/telesales/dont-apologise-for-your-sales-call-2/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/dont-apologise-for-your-sales-call-2/#comments</comments>
		<pubDate>Fri, 11 Dec 2009 20:34:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free tips on telesales]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=351</guid>
		<description><![CDATA[Don't apologise for your sales call. What you or your team does is an important job. So avoid phrases such as "this is just a brief call" or "this is a quick courtesy call." Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/dont-apologise-for-your-sales-call-2/feed/</wfw:commentRss>
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