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	<title>To Market Blog &#187; owner managers directors</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Keep in touch with all your old customers</title>
		<link>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 10:27:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer management]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[selling to lapsed customers]]></category>
		<category><![CDATA[targeting lapsed customers]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=1011</guid>
		<description><![CDATA[Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you stay in touch, you will often find your loyalty and commitment is rewarded. And it's a simple strategy.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Now is the time for small business to do your own telemarketing calls</title>
		<link>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/#comments</comments>
		<pubDate>Sun, 23 Oct 2011 08:50:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[marketing for small business]]></category>
		<category><![CDATA[marketing seminars]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[owner manager development]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=105</guid>
		<description><![CDATA[Top tips for small business to do your own business development calls. OK, so the business environment is challenging. You can sit and wonder what to do to stimulate customers to come to you. Trouble is most of this costs : advertising, PR etc. A more cost effective way of doing it is to make [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why your elevator speech is important &#8211; sales advice</title>
		<link>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/#comments</comments>
		<pubDate>Tue, 30 Aug 2011 09:04:38 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[elevator speech]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales introduction]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=660</guid>
		<description><![CDATA[There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you&#8217;ve probably guessed an American term, which we use in the UK unaltered. It is a finely honed script that you use when someone asks you what you do for [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 tips on how to make cold calls</title>
		<link>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 08:58:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business growth]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[cold calling techniques]]></category>
		<category><![CDATA[cold calling tips]]></category>
		<category><![CDATA[how to be good at telemarketing]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[Telesales tips]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=485</guid>
		<description><![CDATA[7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most feared, but only because they're generally carried out badly !Here are 7 tips to set you on your way. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telemarketing/7-tips-on-how-to-make-cold-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Unsolicited telephone sales calls can be illegal</title>
		<link>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 12:02:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telephone preference service]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[CTPS]]></category>
		<category><![CDATA[marketing legal practices]]></category>
		<category><![CDATA[telemarketing law]]></category>
		<category><![CDATA[telesales and the law]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=410</guid>
		<description><![CDATA[Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales calls are legal by getting your list checked against the Corporate telephone preference service register. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/unsolicited-telephone-sales-calls-can-be-illegal/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hire an interim to support your new telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 17:43:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim telemarketing manager]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=319</guid>
		<description><![CDATA[If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this. KPIs, commission schemes, checking database quality. You name it, we've spent many years doing it !]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Create a dynamic atmosphere with your telesales team</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/create-a-dynamic-atmosphere-with-your-telesales-team/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/create-a-dynamic-atmosphere-with-your-telesales-team/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 13:38:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[telemarketing KPIs]]></category>
		<category><![CDATA[telesales KPIs]]></category>
		<category><![CDATA[telesales motivation]]></category>
		<category><![CDATA[telesales team motivation]]></category>
		<category><![CDATA[tips on telesales management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=358</guid>
		<description><![CDATA[Create a dynamic atmosphere with your telesales team. This is important, if you can help the team create a buzzy, dynamic, fun environment they will perform better. Success breeds success. Let's talk about how to do it.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/create-a-dynamic-atmosphere-with-your-telesales-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get advice on why not to hire a new telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:42:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[part time telesales management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=317</guid>
		<description><![CDATA[Advice on why not to hire a new telesales manager. If you're currently looking to build up the telesales or telemarketing function in your company, you may be looking at recruiting a new telesales manager. Alternatively you may be looking to recruit one who has left. However there is a flexible alternative.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is the difference between commission and bonus ?</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 09:55:35 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Commission schemes]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=272</guid>
		<description><![CDATA[What is the difference between commission and bonus ? A question we frequently get asked by clients. Not only what is the difference, but equally importantly, "do we need both of them ?" and "how can we use them both to motivate our team in different ways ?"]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Small business owner in need of help developing telesales ?</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 06:42:17 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[Funded training]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[partially funded training]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Train to Gain funding]]></category>
		<category><![CDATA[marketing for small business]]></category>
		<category><![CDATA[marketing tips]]></category>
		<category><![CDATA[owner manager development]]></category>
		<category><![CDATA[small business growth]]></category>
		<category><![CDATA[SME marketing ideas]]></category>
		<category><![CDATA[Train to Gain funded mentoring]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=321</guid>
		<description><![CDATA[Small business owner in need of help developing telesales ? You run a small to medium sized business and you feel telesales has a place in your business. It is a proven and highly measurable way of developing new sales opportunities.  You'd either like to develop the team you already have, or alternatively you might be keen to set up a team. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/feed/</wfw:commentRss>
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