Archive for the ‘Forthcoming courses’ Category
Thursday, March 11th, 2010
Telephone techniques course – 1 day course. We’re just putting the finishing touches to our latest one day course in telephone techniques for all business people who use the phone talking to customers. This series of one day courses is being offered at venues across the Midlands including Leicester, Corby, Kettering, Wellingborough, Northampton, Loughborough, as well as Birmingham, Milton Keynes, Cambridge, St Ives, Coventry and Daventry.
Raise your game and build better relationships with your customers
Whereas our ‘full fat’ 2 day courses are generally aimed at either Telesales OR customer service, this one day compact course is for all staff who deal with customers.
It covers all the basic things you need to be aware of when dealing with customers. In just one day you will cover ;
- Listening skills
- Questioning skills
- Expression (how your voice tells the other person more about you than you will ever know.)
- Mixed messages (why the message you send is not always the message they receive.)
Attending our course will increase your awareness of yours and your customers communication skills. This will enable you to build better empathy with your customers, thus ensuring better long-term trading relationships.
Better communications skills and telephone techniques leads to more sales and a greater customer experience. If you are interested in this compact telephone skills course in Birmingham, Daventry, Coventry, Leicester, Northampton, Kettering, Cambridge, St Ives, Solihull, Lichfield, Loughborough or anywhere across the East and West Midlands, drop us a line to info@tomarket.co.uk and we’ll send you more information.
Tags: customer service training, internal sales training, one day course, telemarketing training, telephone techniques training, telesales training, training for telemarketing
Posted in Forthcoming courses, communication skills, telephone techniques, telesales | No Comments »
Monday, March 8th, 2010
Customer Service masterclass training - Leicestershire / Northamptonshire – 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales etc.
Customer Service 2 day training - February 2010
Customer service course will cover key communications skills for offering exceptional customer service. Includes questioning skills, listening skills, mixed messages (why the message you send is not the message they receive) plus we’ll show you how the first 6 words you say to someone over the phone can tell the other person 40 plus things about you.
If you want more customers, and to develop more loyalty from the people you currently sell to, we’ll show you how. Get more customers, more often, who will stay for longer and spend more. Follow the link to find out about the dates of all forthcoming open courses. http://www.tomarket.co.uk/courses.php
2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire. 24th – 25th August 2010.
Tags: call centre training, contact centre training, customer service tips, customer service training, customer service workshop, exceeding customer expectations, exceptional customer service
Posted in Forthcoming courses, communication skills, customer handling, customer services, telephone techniques | No Comments »
Friday, March 5th, 2010
Telesales masterclass – Leicestershire / Northamptonshire 26th – 27th July 2010. Dates for the next open course for telesales and telemarketing personnel now set.
2 days to help you be better !
Our course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php
This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.
Tags: telemarketing courses, telemarketing tips, telephone sales training, telephone selling, telephone techniques, telesales courses, telesales training
Posted in Forthcoming courses, Overcoming objections, Selling advice, communication skills, sales development training, telemarketing, telephone techniques | 1 Comment »
Monday, November 16th, 2009
As we’re all aware at the moment, times are challenging. There are fewer customers about, and many of those that are have cut their spending. A number of people we’ve spoken to are keen to find ways to sharpen their selling, and improve their sales effectiveness on the phone, but have limited budgets to invest in full scale training.
So we’re planning on running a free seminar in late January 2010 for directors, senior managers and small company owners where we will offer some key tips and suggestions for making more effective use of the phone in developing sales relationships with customers. The initial seminar or free telesales workshop will be held in the East Midlands – likely to be in Leicestershire or Northamptonshire (possibly Leicester, Kettering, Northampton, or Corby).
At this stage we’re interested in knowing who would like to attend this event. Numbers are likely to be limited to 20 or so. So if you’d be interested in registering your interest for this event – just send us an e-mail to info@tomarket.co.uk and we’ll then send you the full details once we get nearer to the event.
Also, depending on how the initial event goes, we may look to run them at other venues in Birmingham, Cambridge, Milton Keynes, Warrington, Lincoln, Solihull, Lichfield and South Yorkshire. So if these venues would suit you better, please let us know via e-mail.
Tags: advice for free on telephone selling, corby, coventry, daventry, free, free advice on telephone selling, free telephone selling workshop, Free telesales seminar, kettering, leicester, northampton, telesales top tips for free, Wellingborough
Posted in Forthcoming courses, Free training, Telemarketing management, Telesales team assessment, Telesales tips, benchmarking telesales teams, communication skills, owner managers directors, sales development training, seminar, telemarketing, telephone techniques, telesales, telesales team management | No Comments »
Monday, August 17th, 2009
Telesales, telemarketing, and customer service training from To Market is available for London based companies : onsite at your premises.
So for you no travel costs, no venue hire and no on-costs. We now have 4 days per month allocated to running telephone skills training for you in London. If you are based in London and have a 0207 or 0208 telephone number you qualify for these 2 day courses : we offer 2 versions of our communications skills course.
Customer service telephone skills training for your contact centre, call centre or customer service team is available. It covers such vital skills as listening, how to use your voice to display interest, and questioning skills to establish what they really want. Also how to understand the power of the 80% of your communication that either makes the customer warm to you, or alternatively puts them off ! It’s all good stuff.
We do of course also cover such topics as how to calm difficult and demanding people and how to ensure you offer exceptional customer service. It’s all about exceeding customer expectations.
The alternative course is for business development and so covers outbound telesales, telemarketing and internal sales calls.
The bells and whistles training package also gets you a series of training audio CDs on customer service that you can use after the customer service training programme is complete.
If you’re a London based company who wants sharper skills when dealing with customers on the phone, contact us, we can help with quality customer service and telesales training. Last year, one of our clients won a Sunday Times award for the best customer service in their sector. Who knows, next year it could be you !
Telesales & customer service training - London
Tags: customer service seminar, customer service training in-house London, customer service training London, London call centre training, London telemarketing training, onsite training for customer service, telephone skills training london, telephone techniques, telesales skills, telesales training London
Posted in Forthcoming courses, London, Selling advice, Telemarketing management, communication skills, customer handling, customer services, sales development training, telephone techniques | No Comments »
Monday, August 10th, 2009
Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do will prosper and those who don’t won’t ! It really is as simple as that.
Last week I went to a local town and was searching for a particular ordnance survey map. I visited 3 shops who sell maps. The first didn’t have the one I wanted on display. So I moved on. Shop number 2 had a small display and a lady stood behind the counter. “Do you have any others apart from these, as the one I want isn’t here ?” I asked. “No only those” she replied. “OK, when will you next have more stock in ?” I persisted. “We have a delivery every couple of months or so.” ‘Wow’ I thought, not exactly racing out of the shop then are they ?
“And can you order the ones you want ?” I followed up with. “No, not really we just get issued with this small range.” At no point did she suggest that she could order it, not did she suggest another solution. I was unimpressed.
Shop 3 also didn’t have the map, and so I returned to shop 1 and asked the busy manager if she had any more stock. She said that she didn’t but she would be seeing the rep on Wednesday. She said that she was willing to call him, if I was prepared to wait 5 minutes. I did and she went off to make the call.
The outcome ? Well she is getting one dropped off on Wednesday afternoon, so guess which shop will be getting my map business. It may only be an £8 purchase, but it’s still all about effort. Make sure that you go the extra mile, and are willing to help people. Not only will your actions solve more customer problems, and help you maximise any opportunity, but also you’ll impress them !
And in these times where there is less money going round the economy, there is more need to make sure you get more than your usual share.
This is one of many important topics we cover on our 2 day customer service masterclass courses. The venue for the next course is likely to be the East Midlands and so is ideal for any customer service, contact centre, call centre personnel in Kettering, Wellingborough, Northampton, Peterborough, Corby, Market Harborough, Lutterworth, Leicester, Loughborough and Northamptonshire. http://www.tomarket.co.uk/courses.php gives you dates of this and other courses.
Tags: customer service 2 day seminar, customer service advice, customer service tips, customer service training, customer service workshop, exceeding customer expectations, exceptional customer service training, offering great customer service
Posted in Customer service management, Forthcoming courses, communication skills, customer handling, customer service team assessment, customer services | No Comments »
Tuesday, March 3rd, 2009
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire so ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
To register interest in this course, just e-mail us info@tomarket.co.uk and we’ll send you details back to include the training programme plus fees. Then if you’re interested we can reserve you a place while you make your decision.
2 days of customer service telephone skills training in Market Harborough aimed at customer service agents or people in contact centre or customer care in Leicester, Northampton, Kettering, Corby, Milton Keynes, Wellingborough, Coventry as well as wider parts of Leicestershire and Northamptonshire.
Tags: corby, coventry, customer service skills, customer service training, Customer Service training course, Customer Service training programme, kettering, leicester, Leicestershire, northampton, Northamptonshire
Posted in Customer service management, Forthcoming courses, Personal development, communication skills, customer handling, customer services, telephone techniques | No Comments »
Wednesday, February 25th, 2009
Telesales masterclass on 9th & 10th September – so straight after the school holidays ! This course is ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.
This 2 day telesales and telemarketing training course is for anyone who wants to be selling more on the phone, and covers a range of selling techniques, telephone selling, and closing the sale. The telesales course will be a lively, fun 2 days helping you adopt new communication skills techniques.
We will be covering how to open a sales call, telephone techniques plus communication topics such as questioning skills, identifying needs, probing, dealing with objections, selling benefits.
You can e-mail us for more details including course schedule and fees at info@tomarket.co.uk. If required you can reserve a place at no obligation and then let us know if you want to book. This course will be run by Andrew Seaward – Senior Trainer at To Market
Tags: corby, coventry, kettering, leicester, Leicestershire, northampton, Northamptonshire, sales skills, selling on the telephone, selling techniques, telemarketing training, Telephone skills, telephone techniques, telesales training Leicester, training in telesales, Wellingborough
Posted in Forthcoming courses, Getting past gatekeepers, Overcoming objections, Selling advice, communication skills, telephone techniques, telesales, telesales team management | No Comments »