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Telesales masterclass – 20th & 21st February 2012 – Leicester Northampton

Thursday, January 19th, 2012

Telesales masterclass for telesales and telemarketing. Our next 2 day telesales masterclass will run on 20th & 21st  February 2012 at a venue in Leicestershire or Northamptonshire.

Telesales masterclass - February 2012

Telesales masterclass - 20th & 21st February 2012

The course will cover all the key elements of telephone techniques and communication skills, and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, and questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities, for more value, more often.

Business conditions are challenging for many organisations at the moment. Those who are best at converting the opportunities that are there, will prosper. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php

Course fees are £399 + VAT per delegate for the 2 day course, although there are discounts for 2 or more delegates attending from the same company.

This 2 day course is ideal for telesales and telemarketing personnel in Leicester, Northampton, Coventry, Birmingham, Derby, Nottingham, Cambridge, Peterborough, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands.

BOOK NOW for places on 20th - 21st February 2012 Telesales masterclass course. Get your sales year off to a promising start.

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Posted in Cold calling, communication skills, Forthcoming courses, Internal sales, Overcoming objections, sales development training, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales tips | No Comments »

Telesales & telemarketing masterclass – 12th & 13th December 2011

Wednesday, November 23rd, 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry.

Telesales telemarketing training

Telephone sales masterclass - December 2011 East Midlands

Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities, for more value, more often. Business conditions are challenging for many organisations at the moment. Those who are best at converting the opportunities that are there, will prosper. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php

Course fees are £399 + VAT per delegate for the 2 day course, although there are discounts for 2 or more delegates attending from the same company.

This 2 day course is ideal for anyone in Coventry, Birmingham, Derby, Nottingham, Leicester, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands.

BOOK NOW for places on  12th - 13th December 2011 Telesales masterclass course.

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Posted in Cold calling, communication skills, Forthcoming courses, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales, telesales team management | 2 Comments »

Now is the time for small business to do your own telemarketing calls

Sunday, October 23rd, 2011

Top tips for small business to do your own business development calls. OK, so the business environment is challenging.

You can sit and wonder what to do to stimulate customers to come to you. Trouble is most of this costs : advertising, PR etc. A more cost effective way of doing it is to make your own sales calls. I always suggest starting with lapsed customers. These are the easiest to convert to becoming trading customers again.

Making small business proactive
Now is the time to become proactive

You can also spend time profiling people to call on Google. Why not do what we call twinning? Look at the customers you already have, and look for others like them. For instance if you do good business with pharmaceutical companies, look for more of them. If your business is geo-centric i.e. likely to be used by local businesses, look local.

It certainly isn’t worth putting together (or worse still) buying a list that is indiscriminate.  You’ll find it demoralising to keep talking to people who have no requirement for your product or service.  Certainly spending time analysing and building a good list to begin with will pay dividends.
Andrew is planning on running a range of marketing seminars over the coming months for owners of small businesses. Entitled ‘Selling your way out of recession’ it will focus on the easy approaches to selling that will give you the best opportunities to build your business or ensure it’s future (depending on where you are currently.)
Please drop us a note to info@tomarket.co.uk if you’d like more details about these sessions. They will be run in a series of locations, aimed at small business owners in Birmingham, Coventry, Derby, Nottingham, Leicester, Northampton, Kettering, Corby, Wellingborough, Coalville, Thrapston, Oakham, Uppingham and wider parts of the East and West Midlands.

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Posted in business development, business growth, Cold calling, Forthcoming courses, Marketing, owner managers directors, seminar, small business marketing | No Comments »

Telesales masterclass – 14th & 15th December 2010

Tuesday, November 9th, 2010

Our final 2 day telesales masterclass will run on 14th & 15th December 2010 in Northamptonshire or Leicestershire.

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

We’ve chosen these dates as clients tell us things often get a bit quieter just before Christmas and as a result it is a better time for training.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. BOOK NOW for places on  14th - 15th December 2010 course.

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Posted in Cold calling, communication skills, Forthcoming courses, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

How to be an effective phone team manager – some free tips

Monday, November 1st, 2010

How to be an effective phone team manager – some free tips. Some great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham.  We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out.

Customer Service and Telesales Managers training

Customer Service and Telesales Managers training

On this course we ran a session on what makes an effective team manager. The question we ask the group is ; What personal characteristics do YOU think you need to be an effective phone team manager. We will write about some of the other ideas that came out of this course in future articles, but for the time being we thought you might be interested in the following top 10 tips ;

  1. Be proactive
  2. Be approachable (friendly & open)
  3. A good listener
  4. Decisive
  5. Positive
  6. Respect (need to earn it and show it)
  7. Courtesy
  8. Able to give constructive feedback
  9. Flexible
  10. Dynamic

If you are a telephone team manager, supervisor or team leader in charge of a telesales, customer service, telemarketing or internal sales team, we’d be interested to hear about 3 characteristics you think you need. We’re interested in building a list that anyone can read and benefit from. Send your ideas to info@tomarket.co.uk

And remember our customer service management, telesales team leader and telemarketing supervisor courses run in Birmingham, Coventry, Leicester, Northampton, Nottingham, Derby, Melton Mowbray, Daventry, Wellingborough, Ketttering, Corby, Loughborough, Milton Keynes, Cambridge, Peterborough, Newmarket, Rugby, Solihull and Lichfield. You can either join other phone team managers, or alternatively we can provide telephone team manager training on site at your offices.

Our next public course – the art of running a successful telephone team is running in the East Midlands on  Wednesday 24th & Thursday 25th November 2010 which isn’t far off now. Follow this link for more details http://www.tomarket.co.uk/courses.php We are taking bookings now!!

To Market runs training courses for telephone sales, telemarketing and customer service managers, supervisors and team leaders across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire.

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Posted in Customer service management, Customer Service tips, Forthcoming courses, Telemarketing management, telesales team management | 1 Comment »

Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010

Tuesday, October 19th, 2010

Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010. This is a telephone skills course, and our last customer service training course for 2010.

Customer Service training November 2010 - Leics / Northants

Customer Service training November 2010 - Leics / Northants

This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service role : customer service, call centre, contact centre, or internal sales etc.

The customer service 2 day training course will cover key communications skills for offering exceptional customer service. Includes questioning skills, listening skills, mixed messages (why the message you send is not the message they receive) plus we’ll show you how the first 6 words you say to someone over the phone can tell the other person 40 plus things about you.

If you want more customers, and to develop more loyalty from the people you currently sell to, we’ll show you how. Get more customers, more often, who will stay for longer and spend more. Follow the link to find out about the dates of all forthcoming open courses. http://www.tomarket.co.uk/courses.php We’re all aware that modern day customer service is about exceeding customer expectations and delighting the customer. During this course we’ll show you how.

2 day customer service training course is ideal for anyone in Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Warwick, Leamington, Stratford on Avon and all parts of Leicestershire and Northamptonshire. 29th – 30th November 2010.

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Posted in communication skills, customer handling, Customer service management, customer services, Forthcoming courses, telephone techniques | No Comments »

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010

Wednesday, October 13th, 2010

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010.

To Market is running our final telephone team management course for 2010 in late November. This course is designed specifically to suit the needs of team leaders, supervisors and first line managers of telephone teams : telesales, telemarketing and customer service.

Telephone team manager training

Telephone team manager training

You don’t need us to tell you that managing a phone team can be demanding yet rewarding. This 2 day masterclass course covers all the major topics that telephone team managers need including ; Time management, motivating a telephone based team, praise and reprimand, coaching, target setting and language to lead.

Plus of course you’ll spend 2 brilliant days working with other people who have a similar job to you.

Contact us today info@tomarket.co.uk or by phone on 01858 461148 if this course is for you, and you want to register your interest.

Previous delegates have attended this course from many industries and from many towns and cities across the Midlands including Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Lichfield, Leamington Spa, Warwick, Stratford on Avon and all parts of Leicestershire and Northamptonshire.

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Posted in Customer service management, Forthcoming courses, Telemarketing management, telesales team management | No Comments »

Telephone techniques training course – 1 day

Thursday, March 11th, 2010

Telephone techniques course – 1 day course. We’re just putting the finishing touches to our latest one day course in telephone techniques for all business people who use the phone talking to customers.  This series of one day courses is being offered at venues across the Midlands including Leicester, Corby, Kettering, Wellingborough, Northampton, Loughborough, as well as Birmingham, Milton Keynes, Cambridge, St Ives, Coventry and Daventry. 

Raise your game and build better relationships with your customers

Raise your game and build better relationships with your customers

Whereas our ‘full fat’ 2 day courses are generally aimed at either Telesales OR customer service, this one day compact course is for all staff who deal with customers.

It covers all the basic things you need to be aware of when dealing with customers. In just one day you will cover ;

  • Listening skills
  • Questioning skills
  • Expression (how your voice tells the other person more about you than you will ever know.)
  • Mixed messages (why the message you send is not always the message they receive.)

Attending our course will increase your awareness of yours and your customers communication skills. This will enable you to build better empathy with your customers, thus ensuring better long-term trading relationships.

Better communications skills and telephone techniques leads to more sales and a greater customer experience. If you are interested in this compact telephone skills course in Birmingham, Daventry, Coventry, Leicester, Northampton, Kettering, Cambridge, St Ives, Solihull, Lichfield, Loughborough or anywhere across the East and West Midlands, drop us a line to info@tomarket.co.uk and we’ll send you more information.

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Posted in communication skills, Forthcoming courses, telephone techniques, telesales | No Comments »

Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010

Monday, March 8th, 2010

Customer Service masterclass training - Leicestershire / Northamptonshire – 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales etc.

Customer Service 2 day training - Autumn 2009

Customer Service 2 day training - February 2010

Customer service course will cover key communications skills for offering exceptional customer service. Includes questioning skills, listening skills, mixed messages (why the message you send is not the message they receive) plus we’ll show you how the first 6 words you say to someone over the phone can tell the other person 40 plus things about you.

If you want more customers, and to develop more loyalty from the people you currently sell to, we’ll show you how. Get more customers, more often, who will stay for longer and spend more. Follow the link to find out about the dates of all forthcoming open courses. http://www.tomarket.co.uk/courses.php

2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire. 24th – 25th August 2010.

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Posted in communication skills, customer handling, customer services, Forthcoming courses, telephone techniques | No Comments »

Telesales masterclass – Leicester / Northampton 26th – 27th July 2010

Friday, March 5th, 2010

Telesales masterclass – Leicestershire / Northamptonshire 26th – 27th July 2010.  Dates for the next open course for telesales and telemarketing personnel now set.

2 days to help you be better !

2 days to help you be better !

Our course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.

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Posted in communication skills, Forthcoming courses, Overcoming objections, sales development training, Selling advice, telemarketing, telephone techniques | 1 Comment »

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