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	<title>To Market Blog &#187; customer services</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Great customer service is about EFFICIENCY &#8211; right ?</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/great-customer-service-is-about-efficiency-right/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/great-customer-service-is-about-efficiency-right/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 08:32:51 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Benchmarking customer service team]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[excellent customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=501</guid>
		<description><![CDATA[Great customer service and exceeding the customer's expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces. ]]></description>
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		<title>Good customer service &#8211; it&#8217;s all about attention to detail</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/good-customer-service-its-all-about-attention-to-detail/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/good-customer-service-its-all-about-attention-to-detail/#comments</comments>
		<pubDate>Fri, 23 Jul 2010 09:58:52 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=490</guid>
		<description><![CDATA[Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you're in a service sector ; restaurant, hotel etc.]]></description>
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		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
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		<title>Council customer service training &#8211; open course East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 12:45:03 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Councils customer service training]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Cambridgeshire council customer service training]]></category>
		<category><![CDATA[Council customer service training east midlands]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training for councils]]></category>
		<category><![CDATA[Leicestershire councils]]></category>
		<category><![CDATA[Lincolnshire council training]]></category>
		<category><![CDATA[Northamptonshire councils]]></category>
		<category><![CDATA[public sector customer service courses]]></category>
		<category><![CDATA[Warwickshire council customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=28</guid>
		<description><![CDATA[Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Questions really are the answer</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/customer-handling/questions-really-are-the-answer/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/customer-handling/questions-really-are-the-answer/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 14:09:53 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[selling more on the phone]]></category>
		<category><![CDATA[selling on the telephone]]></category>
		<category><![CDATA[telesales advice]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=395</guid>
		<description><![CDATA[Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that everyone is a customer, it's just that some of them haven't bought from you yet !]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/customer-handling/questions-really-are-the-answer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telemarketing, telesales and customer service team development &#8211; car companies</title>
		<link>http://www.tomarket.co.uk/blog/2009/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/</link>
		<comments>http://www.tomarket.co.uk/blog/2009/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 13:31:47 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Car dealerships]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[after sales training]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[going the extra mile]]></category>
		<category><![CDATA[handling customers]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=103</guid>
		<description><![CDATA[To Market offers training -  Telemarketing, telesales and customer service team development in car companies.  We've worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales service and parts. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2009/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service training for your service desk</title>
		<link>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/customer-service-training-for-your-service-desk/</link>
		<comments>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/customer-service-training-for-your-service-desk/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 13:58:44 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[after sales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training programmes]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=220</guid>
		<description><![CDATA[Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for their after sales team.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/customer-service-training-for-your-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>To Market training now on Twitter</title>
		<link>http://www.tomarket.co.uk/blog/2009/customer-services/to-market-training-now-on-twitter/</link>
		<comments>http://www.tomarket.co.uk/blog/2009/customer-services/to-market-training-now-on-twitter/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 13:49:47 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[free tips on customer service]]></category>
		<category><![CDATA[free tips on telesales]]></category>
		<category><![CDATA[how to be good at telemarketing]]></category>
		<category><![CDATA[telephone skills tips]]></category>
		<category><![CDATA[telesales top tips for free]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=224</guid>
		<description><![CDATA[To Market will be tweeting on Twitter and linking articles from this blog onto Twitter to make the articles and blogs more widely available. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2009/customer-services/to-market-training-now-on-twitter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using positive language to influence customers &#8211; part of exceptional customer service</title>
		<link>http://www.tomarket.co.uk/blog/2009/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/</link>
		<comments>http://www.tomarket.co.uk/blog/2009/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/#comments</comments>
		<pubDate>Sat, 07 Nov 2009 17:36:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free business advice]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[free tips on customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=222</guid>
		<description><![CDATA[Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as 'No'. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2009/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Travel industry &#8211; tour operator home worker training</title>
		<link>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/travel-industry-tour-operator-home-worker-training/</link>
		<comments>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/travel-industry-tour-operator-home-worker-training/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 14:22:00 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[Travel industry training]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[travel agents training]]></category>
		<category><![CDATA[travel industry]]></category>
		<category><![CDATA[travel industry mentoring]]></category>
		<category><![CDATA[travel sales training]]></category>
		<category><![CDATA[travel sector training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=179</guid>
		<description><![CDATA[Sales training for homeworkers in holiday companies, cruise companies, travel organisations and tour operators. Our specialist travel industry trainer Alan Cook can even deliver cost effective sales and customer service training programmes onsite for your homeworkers.  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2009/customer-services/customer-handling/travel-industry-tour-operator-home-worker-training/feed/</wfw:commentRss>
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