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	<title>To Market Blog &#187; communication skills</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
	<lastBuildDate>Mon, 06 Feb 2012 10:27:15 +0000</lastBuildDate>
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		<title>Keep in touch with all your old customers</title>
		<link>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 10:27:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer management]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[selling to lapsed customers]]></category>
		<category><![CDATA[targeting lapsed customers]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=1011</guid>
		<description><![CDATA[Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you stay in touch, you will often find your loyalty and commitment is rewarded. And it's a simple strategy.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Telesales masterclass &#8211; 20th &amp; 21st February 2012 &#8211; Leicester Northampton</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 13:25:46 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[appointment setting by phone]]></category>
		<category><![CDATA[effective telemarketing techniques]]></category>
		<category><![CDATA[selling techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telephone skills courses]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales training Leicester]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>
		<category><![CDATA[telesales training northampton]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=936</guid>
		<description><![CDATA[Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to close a telesales call &#8211; properly!</title>
		<link>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 09:27:11 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=899</guid>
		<description><![CDATA[How to close a telesales call &#8211; properly! It is easy to lose focus on your call at the end of your conversation with your customer or prospect. You know it&#8217;s about to end and so do they. However there are still certain things to do to ensure your telemarketing or telesales call is professional. summarise build [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales &amp; telemarketing masterclass &#8211; 12th &amp; 13th December 2011</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 10:25:10 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales masterclass]]></category>
		<category><![CDATA[telesales skills]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales workshop]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=636</guid>
		<description><![CDATA[Our next 2 day telesales masterclass will run on 12th &#38; 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Inbound calls represent the best selling opportunities there are</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 09:35:55 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Complaint handling]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Inbound sales]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[cross-selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[selling more]]></category>
		<category><![CDATA[selling more on the phone]]></category>
		<category><![CDATA[switch selling]]></category>
		<category><![CDATA[upselling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=667</guid>
		<description><![CDATA[Inbound calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons ; -                      To gather information or advice -                      To enquire about a price or some other factor relating to a direct sale -                      [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why your elevator speech is important &#8211; sales advice</title>
		<link>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/#comments</comments>
		<pubDate>Tue, 30 Aug 2011 09:04:38 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[elevator speech]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales introduction]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=660</guid>
		<description><![CDATA[There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you&#8217;ve probably guessed an American term, which we use in the UK unaltered. It is a finely honed script that you use when someone asks you what you do for [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service masterclass 29th &#8211; 30th June 2011 &#8211; Leicester / Northampton</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-29th-30th-june-2011-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-29th-30th-june-2011-leicester-northampton/#comments</comments>
		<pubDate>Tue, 14 Jun 2011 08:35:26 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Complaint handling]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[complaint handling]]></category>
		<category><![CDATA[customer communications]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[handling complaints]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=620</guid>
		<description><![CDATA[Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone.  This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-29th-30th-june-2011-leicester-northampton/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Benefit selling on the phone</title>
		<link>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 10:36:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[Benefits selling]]></category>
		<category><![CDATA[features and benefits]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[selling benefits]]></category>
		<category><![CDATA[telesales advice]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=468</guid>
		<description><![CDATA[Benefit statements are especially important on the phone as you don't have long to get your message over. It's also about trying to make your call stand out from the crowd. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Telesales training Coventry &#8211; testimonials</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/#comments</comments>
		<pubDate>Fri, 19 Nov 2010 18:24:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=567</guid>
		<description><![CDATA[I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints. Interactive course run by To Market telephone skills training.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; 14th &amp; 15th December 2010</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-14th-15th-december-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-14th-15th-december-2010/#comments</comments>
		<pubDate>Tue, 09 Nov 2010 07:08:54 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[selling on the telephone]]></category>
		<category><![CDATA[Telephone behaviour]]></category>
		<category><![CDATA[telephone selling]]></category>
		<category><![CDATA[Telephone skills]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales masterclass]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=545</guid>
		<description><![CDATA[2 day masterclass for all telemarketing and telesales personnel. In 2 days we'll guide you through the most effective ways to sell more to more people more often. We'll cover listening skills, questioning, how to use your voice, objection handling, how to direct the conversation etc.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-14th-15th-december-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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