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	<title>To Market Blog &#187; communication skills</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Great customer service is about EFFICIENCY &#8211; right ?</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/great-customer-service-is-about-efficiency-right/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/great-customer-service-is-about-efficiency-right/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 08:32:51 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Benchmarking customer service team]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[excellent customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=501</guid>
		<description><![CDATA[Great customer service and exceeding the customer's expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/great-customer-service-is-about-efficiency-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>The magic ingredient that will help you get on in life &#8211; ENTHUSIASM</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 12:28:56 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[motivating a telesales team]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales motivation]]></category>
		<category><![CDATA[telesales team motivation]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=473</guid>
		<description><![CDATA[Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Befriend the gatekeeper &#8211; it&#8217;s the only way !</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 09:09:20 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Getting past gatekeepers]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[dealing with objections]]></category>
		<category><![CDATA[objection handling training]]></category>
		<category><![CDATA[overcoming objections]]></category>
		<category><![CDATA[overcoming objections on the telephone]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=450</guid>
		<description><![CDATA[Befriend the gatekeeper - it's the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths ...]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Telephone techniques training course &#8211; 1 day</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 06:59:02 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[one day course]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=423</guid>
		<description><![CDATA[Telephone techniques course just launched - 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, St Ives, Wellingborough, Cambridge]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; Leicester / Northampton 26th &#8211; 27th July 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 11:26:43 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telephone sales training]]></category>
		<category><![CDATA[telephone selling]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=74</guid>
		<description><![CDATA[Telesales masterclass - Leicestershire / Northampton 26th - 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements of communication skills and how to structure an effective sales call. Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Council customer service training &#8211; open course East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 12:45:03 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Councils customer service training]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Cambridgeshire council customer service training]]></category>
		<category><![CDATA[Council customer service training east midlands]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training for councils]]></category>
		<category><![CDATA[Leicestershire councils]]></category>
		<category><![CDATA[Lincolnshire council training]]></category>
		<category><![CDATA[Northamptonshire councils]]></category>
		<category><![CDATA[public sector customer service courses]]></category>
		<category><![CDATA[Warwickshire council customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=28</guid>
		<description><![CDATA[Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting past the gatekeeper &#8211; 5 top tips</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 09:59:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Getting past gatekeepers]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[tips on selling]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=405</guid>
		<description><![CDATA[Getting past the gatekeeper - 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our interactive training sessions produce many great tips to overcome this occupational hazard.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What to do if you lose an order</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/what-to-do-if-you-lose-an-order/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/what-to-do-if-you-lose-an-order/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 15:33:56 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[free tips on telesales]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales top tips for free]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=389</guid>
		<description><![CDATA[What to do if you lose an order. It's about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn't get the order and learn from the experience. This is what professional sales people do, and it will increase your opportunities for next time.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/what-to-do-if-you-lose-an-order/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Keep telesales language and suggestions positive</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/keep-telesales-language-and-suggestions-positive/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/keep-telesales-language-and-suggestions-positive/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 14:38:54 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[vending]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[free tips on telesales]]></category>
		<category><![CDATA[increasing telephone sales results]]></category>
		<category><![CDATA[telephone sales skills]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales top tips for free]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=384</guid>
		<description><![CDATA[Use positive language and positive imagery when talking to prospects and customers. Don't make sales calls sound apologetic, or that you feel the customer is doing you a big favour. They're not !]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/keep-telesales-language-and-suggestions-positive/feed/</wfw:commentRss>
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