It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today, make sure it’s those you’ve sent quotes to. Also you want a reasonable return on the amount of time you’ve invested in preparing the proposal. That’s reasonable. Remember to use a number of methods of contact.
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Telesales tip – use 8 day call back cycles to control your repeated calls to unavailable decision-makers. This is a valuable tip to prevent you calling the same old, same old contacts too often.
When are the worst times of the week or day to make outbound telephone sales or telemarketing calls? Monday mornings are a waste of time, Friday afternoons don’t even bother. The first hour 9 – 10 is a bit fruitless and don’t try to get a decision-maker during school holidays. Summer holidays, July and August are also to be avoided. Most of December is a write-off to be honest. And so it goes. What does that leave? When is it best to hit the phones to reach your target prospect?
Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the key areas to focus on to close more deals with more people more often.
Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So you can count all of it, and look for changes over time. Working backwards you can see what input you need to generate what output.
Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.
Building up your knowledge about the decision-making unit within your client accounts is important to help keep your competitors out. Otherwise you’re vulnerable if one day your key contact leaves. On a recent course we discussed some ideas to help you keep in with your customer accounts.
5 easy steps to make your telesales call a lot more interesting. 5 top tips starting with getting them talking first. Getting the prospect engaged will make the selling part of the call a whole lot easier.
Appointment setting for field sales teams. One day course run in-house on your premises to help those who prefer selling face to face and who need a little help setting more appointments, with more customers more often. We also run open courses on this subject where you can mix with other sales personnel facing the same challenges.
Telesales & telemarketing masterclass coming up soon on September 18th & 19th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.