[X] Close
01858 461148

Welcome To Our Blog

Building an effective telephone team

By andrew on May 14, 2019

Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts and focus on the 8 key areas to ensure you do it right. Avoid the headaches and set yourself up for success. The training CD from To Market will guide you through the pitfalls.

Read More about Building an effective telephone team

Customer Service Telesales & Telemarketing training

By andrew on May 10, 2019

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Read More about Customer Service Telesales & Telemarketing training

Sales mistakes to avoid – 5 common habits

By andrew on May 7, 2019

5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.

Read More about Sales mistakes to avoid – 5 common habits

How do you follow-up visitors to your website?

By andrew on May 1, 2019

It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B visitors are. Ensure you have a plan in place to maximise the opportunities that are coming your way daily.

Read More about How do you follow-up visitors to your website?

5 qualities of a top telemarketer

By andrew on April 26, 2019

Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.

Read More about 5 qualities of a top telemarketer

Directing a conversation – the easy 2 stage process

By andrew on April 10, 2019

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

Read More about Directing a conversation – the easy 2 stage process

Customers like to say yes

By andrew on April 6, 2019

Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.

Read More about Customers like to say yes

Why high pressure selling doesn’t work in B2B

By andrew on April 1, 2019

You don’t find high pressure selling tactics used in B2B business to business markets, at least not as commonly as in B2C sectors. There are differences in the nature of the customer relationship in these 2 environments which means hard sell doesn’t work in industrial or commercial sales. Here’s why.

Read More about Why high pressure selling doesn’t work in B2B

How about an audit on your internal sales team?

By andrew on March 22, 2019

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

Read More about How about an audit on your internal sales team?

Structuring your telephone sales call – 3 elements

By andrew on February 25, 2019

Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.

Read More about Structuring your telephone sales call – 3 elements
Listen And Learn
Watch Video