[X] Close
01858 461148

Welcome To Our Blog

Character traits of great sales people

By andrew on January 7, 2019

8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to help keep your own personal bar set high. Setting high standards leads to greater satisfaction and more success. You know it makes sense!

Read More about Character traits of great sales people

Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

Read More about Book an audit on your telesales team

What to do with Christmas – business review

By andrew on December 21, 2018

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Read More about What to do with Christmas – business review

Why keeping your telemarketing team happy matters

By andrew on December 16, 2018

Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!

Read More about Why keeping your telemarketing team happy matters

Sales mistakes to avoid – 5 bad habits

By andrew on December 4, 2018

5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.

Read More about Sales mistakes to avoid – 5 bad habits

Telemarketing appointment setting in choppy waters

By andrew on December 1, 2018

Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help them. More tips on appointment making for telemarketing and lead generation teams as well as field based sales teams here.

Read More about Telemarketing appointment setting in choppy waters

Telephone supervisor training – Leicester

By andrew on November 23, 2018

The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the challenges of motivating and running a customer service, telesales or internal sales team. January 2019

Read More about Telephone supervisor training – Leicester

Customer Service masterclass 4th – 5th December 2018 – Northampton

By andrew on November 21, 2018

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Read More about Customer Service masterclass 4th – 5th December 2018 – Northampton

Good selling is not always about selling

By andrew on November 19, 2018

Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility long-term with industrial or commercial customers will pay great dividends long-term once they know they can trust you.

Read More about Good selling is not always about selling
Listen And Learn
Watch Video