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01858 461148


Internal Sales masterclass

Course to be held on 20th - 21st November at Leicester / Northampton

Internal Sales masterclass covering all the things you need to know to get the most from each inbound call. Everyone who calls you is presenting you with an opportunity. Always! Do you believe your team gets the most from the sales opportunities that come in? Are the members of your internal sales team skilled and well versed in how to uncover opportunities?

This internal sales masterclass will cover all of that.

Andrew Seaward – Course leader

Course content

Our hands on interactive course includes all the key things you need to know to get the most out of your inbound sales calls. We talk about the motivations people have for calling you. Let’s consider what they want, and what they might want. We also cover objection handling, and how to direct the inbound sales call. Includes

  • Spotting buying signals
  • Upselling, cross-selling and switch selling.

We also cover how to use benefit statements effectively to build interest.  Plus all our usual core communication skills which include

  • Questioning
  • Listening
  • The power of your vocal tone – how the opening 6 words tell you more than 40 things about someone

The whole of the course is designed to provide lively discussions and exercises.

This 2 day course is fun, strongly interactive and participative. It will give you details of all the vital skills needed to be successful dealing with inbound sales calls.

For more information contact us on 01858 461148 or simply send us a few details on our contact page.

The details

The fee for this next course is £449 + VAT per delegate for the full 2 day course. This includes a wire-bound set of notes to take away, plus lunches, and coffees and teas throughout the day. There are discounted rates if you want to book more than 1 person on the course. We also only select venues with free parking. So no awkward city centre venues!

Our open course venues are usually chosen to be near motorway networks and so are ideal for you if you’re in ; Birmingham, Leicester, Northampton, Solihull, Lichfield, Coventry, Daventry, Rugby, Derby, Nottingham, Peterborough, Cambridge, St. Ives, Newmarket, Wellingborough, Corby, Kettering, Lutterworth, Milton Keynes, Loughborough, Coalville, Melton Mowbray. And in fact all places in the East and West Midlands.

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